Shipping policy

4. Shipping Policy for Warm Heart Scissors

Processing Time

All orders placed with Warm Heart Scissors are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate email notification with tracking information when your order has shipped.

Domestic Shipping Rates and Estimates

We offer the following shipping options within [YOUR COUNTRY/REGION]:

International Shipping

We offer international shipping to [LIST COUNTRIES/REGIONS, or "most countries worldwide"].

International shipping rates and final delivery times are calculated at checkout based on your location. Shipping times typically range from 7-15 business days.

Customs, Duties, and Taxes

Warm Heart Scissors is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, etc.) are the responsibility of the customer.

How do I check the status of my order?

When your order has shipped, you will receive an automated email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order after 20 business days from receiving your shipping confirmation email, please contact us at support@warmheartscissors.com with your name and order number, and we will look into it for you.

Lost or Damaged Shipments

If your order is lost or arrives damaged in any way, please contact us immediately at support@warmheartscissors.com with your order number and a photo of the item's condition or packaging.

We will [Explain your process: e.g., work with the carrier to file a claim and send a replacement or issue a full refund after the claim is finalized].