Shipping and Return
At Warm Hearts Scissors, we understand the importance of a smooth and hassle-free shopping experience. That's why we have carefully crafted our shipping and return policies to ensure your satisfaction every step of the way.
We offer fast and reliable shipping options to ensure that you receive your premium scissors in a timely manner. Our dedicated team works diligently to process and ship your order as quickly as possible.
Here are some key points to know about our shipping policy:
- For international orders, shipping rates and delivery times may vary. Please refer to our checkout page for more information.
- Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to easily track the progress of your package.
- In the unlikely event that your package is lost or damaged during transit, please contact our customer support team. We will work with you to resolve the issue and ensure that you receive a replacement or refund.
While we strive to provide you with the highest quality scissors, we understand that sometimes a return may be necessary. Our return policy is designed to be fair and straightforward, allowing you to shop with confidence.
Here are the key points to know about our return policy:
- If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order.
- Returned items must be in their original condition, unused, and with all original packaging intact.
- To initiate a return, please contact our customer support team. They will guide you through the process and provide you with a return authorization number.
- Once we receive your returned item, our team will inspect it to ensure that it meets our return criteria. If approved, we will issue a refund to your original payment method.
- Please note that shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defective or incorrect item.
At Warm Hearts Scissors, we are committed to your satisfaction. If you have any questions or concerns regarding our shipping and return policies, please don't hesitate to contact our customer support team. We are here to assist you and ensure that your shopping experience with us is nothing short of exceptional.